Case Study - Program Director – Core Banking & Operations

Alan Herrity  | March 17, 2026

Case Study - Program Director – Core Banking & Operations

People in a meeting room, one presenting at a whiteboard, others at a table.

Role

 Program Director – Core Banking & Operations

Client Industry

Banking.

The Challenge

Alongside supporting the client’s stalled core banking migration Program, Momentum Search & Selection was asked to assist with the appointment of a Program Director responsible for working with the Group Operations function.


The mandate required a senior leader capable of ensuring that the impacts of the core banking transformation were successfully embedded within operations, including:


  • Changes to ways of working
  • Process transformation
  • Data management
  • Customer experience outcomes


The role required a leader capable of bridging Technology Transformation and Operational delivery.

Our Solution

Momentum Search & Selection partnered with the General Manager of Strategic Enablement and key business stakeholders to deliver a targeted, insight-led Executive Search.


Our approach included:


  • A comprehensive Melbourne market search targeting Program Directors with proven success in remediating stalled Programs.
  • Identification of candidates with deep Program leadership experience within Banking and large-scale operations teams.
  • Presentation of a fully assessed shortlist of high-quality candidates aligned to the functional and leadership requirements of the role.


Embedding Core Banking Transformation Across Group Operations

Process for identifying talent, from portfolio to impact.

The Result

Despite a limited specialist talent pool, all three shortlisted candidates were interviewed.


The process resulted in the successful appointment of a Program Director, strengthening the leadership capability required to embed the Core Banking transformation within the Group Operations function.


Momentum Search & Selection has successfully supported this client across multiple strategic leadership assignments, several of which have been conducted under confidential conditions, reinforcing confidence in the partnership and delivery outcomes.



Alan Herrity

Director, Momentum Search and Selection

0421 181 003

alan@momentumsearch.com.au


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Appointing Interim Program Leaders Early Shapes Better Outcomes Organisations rarely struggle to agree which programs matter. Where they often struggle is deciding when to bring a senior delivery leader into the conversation. Recently, an Executive asked me for advice on how to structure and resource a critical program of work. The organisation is still at an early stage. The business case was being drafted, funding discussions were ongoing, and there was understandable desire to ensure success. The question wasn’t about whether leadership was required. It was about timing. My view was clear: the right Program Director should be involved as early as possible to help you shape success. The risk of waiting too long In some programs, senior delivery leadership is introduced once funding has been approved and the initiative is formally underway. By that point, key decisions have already been made. Assumptions have already been made; Timelines, budgets, and benefits are often framed around optimism rather than delivery reality. When a Program Director joins at that stage, they inherit constraints rather than help shape success Their role becomes one of mitigation rather than design. This is rarely intentional. It’s usually driven by a desire to control cost or avoid “over-engineering” too early. But in practice, delaying leadership often creates the very inefficiencies organisations are trying to avoid. What early hiring enables Bringing an experienced Program Director in early changes the nature of the conversation. Instead of planning in isolation, organisations benefit from delivery-informed thinking at the point where it matters most. At an early stage, the right interim leader can help: Shape a credible business case grounded in what is realistically deliverable. Clarify the level of funding required and the benefits that can genuinely be achieved within that investment Define the team, skills, and capability required to deliver, rather than retrofitting roles later and potentially blowing out budgets which were incorrect in the first place. Identify the organisational change impact early and work with the change practitioner/team to ensure success. Why interim leadership is often the right choice For many organisations, this level of program leadership capability doesn’t exist in-house, particularly for niche initiatives. Even where strong leaders are available, they are often already committed to existing priorities. Interim Program Directors offer a practical alternative. They bring a wealth of expertise, sector-specific experience, and the ability to operate independently of internal politics. Importantly, they can focus on setting the program up for success without the land and expand model of the consultancy world. Used well, interim leadership at this stage is not an added cost. It is an investment in clarity, realism, and better decision-making. Shifting the mindset The organisations that consistently deliver complex programs well tend to share one characteristic. They involve delivery expertise early, before plans become fixed and difficult to challenge. They treat program leadership as a strategic design input, not just a delivery function. That shift in mindset often determines whether a program starts with momentum or spends its early phases recovering from avoidable missteps. A question worth considering If you’ve been involved in shaping or sponsoring major programs, you’ll likely have seen both approaches in action. When have you seen prompt hiring of an Interim Program Director materially improve the outcome of a program? And where has waiting too long made recovery harder than it needed to be? Those experiences are often where the most valuable lessons sit. Please contact Alan Herrity to explore this topic further.