Alan Herrity | February 4, 2026
Case Study - IT Director – Application and Technical Services

Role
IT Director – Application and Technical Services
Client Industry
FMCG.
The Challenge
The newly appointed Chief Information Officer was operating within a highly immature Technology function and needed to rapidly uplift capability by appointing senior Technology leaders.
Key challenges included:
- An underperforming service management function
- Immature technology compliance and vendor management practices
- High vendor and internal team churn
- A pending SAP S/4HANA program about to commence, requiring strong leadership across applications and operations
The role required a leader capable of stabilising operations while driving transformation at pace.
Our Solution
Momentum Search & Selection partnered closely with the Chief Information Officer to deliver a targeted, insight-led Executive Search.
Our approach included:
- A comprehensive Sydney market search focused on senior Technology transformation leaders
- Presentation of a high-quality, fully assessed shortlist of interested candidates
- Use of Momentum’s Talent Dashboard, providing early insight into candidate capability through first-round live video analysis
- This enabled decision-makers to compare candidates with confidence and move decisively.
Operational stability restored while enabling enterprise-scale transformation

The Result
All five shortlisted candidates were interviewed, resulting in the successful appointment of the IT Director – Application and Technical Services.
Following appointment, the successful candidate:
- Stabilised and improved the service management function
- Addressed Technology compliance gaps
- Rapidly reduced vendor and internal team churn
- Improved team engagement scores by 20 points
- Played a key role in supporting the successful SAP S/4HANA go-live
Following this successful Executive appointment, the client engaged Momentum Search & Selection on further strategic assignments, reinforcing confidence in both the outcome and the ongoing partnership.











